We are seeking an experienced and detail-oriented Housekeeping Manager to lead our housekeeping operations in Hyderabad, India. In this pivotal role, you will oversee the day-to-day operations of the housekeeping department, ensuring exceptional cleanliness, organization, and presentation standards across all guest rooms, public areas, and back-of-house spaces. You will manage team scheduling, conduct quality inspections, and drive staff training initiatives while maintaining our commitment to world-class guest service and operational excellence. This is an opportunity to lead a dynamic team, foster a culture of continuous improvement, and make a meaningful impact on our guests' experiences.
- Lead and supervise daily housekeeping operations, managing team assignments, productivity expectations, and performance metrics to ensure departmental goals are consistently met
- Conduct thorough room and public area inspections to verify cleanliness standards, maintenance requirements, and guest readiness, maintaining detailed documentation of findings
- Train and develop team members on service standards, safety protocols, chemical handling procedures, and room care techniques, fostering a culture of excellence and accountability
- Collaborate effectively with Front Office, Engineering, Maintenance, and Food & Beverage departments to manage guest requests, coordinate room status updates, and resolve operational challenges
- Ensure strict compliance with local health and safety regulations, sanitation policies, and organizational standards, maintaining comprehensive compliance documentation
- Support recruitment, onboarding, scheduling, and performance management activities, contributing to team development and career progression initiatives
- Monitor and manage inventory levels of linens, guest supplies, amenities, and cleaning materials, optimizing ordering processes and controlling departmental costs
- Prepare and coordinate special guest room setups, VIP accommodations, and follow-up services, ensuring personalized attention and service recovery when needed
- Maintain lost and found documentation, conduct property-wide cleanliness inspections, and address maintenance concerns proactively
- Perform manager-on-duty responsibilities as assigned, demonstrating leadership by example and delivering exceptional guest service recovery in all situations