The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations.
Primary Responsibilities
Delivers Friendly and Efficient Wine Service
- Serves wine in efficient manner (in the right condition; glassware, temperature etc).
- Assists Sommelier in offering wine options, offers wine advice and takes orders.
- Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
- Is well presented and adheres to hotel’s grooming standard.
- Greets and farewells guests in a friendly, courteous manner.
Focuses on the Guest Dining Experience
- Uses guest names when it’s appropriate.
- Adjusts service to meet guests’ special requests and provides personalised service.
- Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Looks for ways to upsell and adds value (e.g. suggesting another glass of wine, when first glass emptied).
Works as Part of the Food & Beverage Service Team
- Accuracy in wine order taking.
- Timeliness in pick-up and delivery of wine and beverages.
- Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs and completing daily wine reports
- Cleanliness and work safety in wine and service areas.
Involvement in Wider Job Function Relationships
- Participates in training activities to improve wine knowledge and skills.
- Follows guidelines provided in colleague handbook.
- Understands emergency procedures, health & safety requirements.
- Maintains collaborative working relationships with colleagues and supervisors/managers.
Other Responsibilities
- Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
- Performs any other duties and responsibilities that may be assigned.