What you’ll be doing...
Join the heart of our guest experience, where no two days are the same. As our Switchboard Operator, you'll be the voice of the hotel, creating genuine connections with guests while expertly managing multiple requests with professionalism, efficiency and grace. Your ability to stay organised and composed will help deliver the seamless luxury experience we're known for. If you thrive on multitasking, enjoy connecting with people and want the flexibility of a part-time position, we'd love to hear from you.
Tasks and responsibilities include:
- Answer all incoming calls via the switchboard in a professional and polite manner
- Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
- Create genuine connections with guests by listening, demonstrating care and empathy.
- Handle guest complaints in a positive manner escalating as required
- Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
- Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
Hourly Pay rates:
- Mon to Fri: $27.08 (+ $2.95 evening loading after 7pm)
- Saturday: $33.85
- Sunday: $40.62
- Public Holidays: $60.93
Plus:
- Guaranteed weekly hours
- Annual leave entitlements
- Sick leave entitlements
What we can offer you:
- A fun work environment where your job is simply to make people happy!
- A genuine sense of community… our team is one big family
- Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
- Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
- If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
- Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day