We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Overnight Bellperson, you will offer a smile and a helping hand to our Guests as you personally greet them on their arrival. As our Overnight Bell Person with Fairmont Jasper Park Lodge, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.
What you will be doing:
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Follow departmental policies, procedures and service standards
- Administer curb-side check in at a designated place following Guest Services policies and procedures
- Responsible for the transportation of Guests on and off property as well as the delivery of luggage and any other items for delivery within the Hotel
- Ensure the guest is familiar with their room upon arrival ie. Temperature control, room orientation, valet parking and parking options
- Oversee the maintenance and cleanliness of the vehicle fleet, ensuring both interior and exterior are regularly cleaned and well-maintained
- Ensure the completion of the Bell Person checklist, verifying all required tasks and responsibilities are fulfilled in a timely and efficient manner
- Maintain proper stock of firewood at bell desk and indoor
- Maintain a presence in the Lobby offering assistance to Guests, opening main entrance doors and car doors upon Guests' arrival under the direction of the Bell Captain
- Assist with overall traffic and parking control in courtyard and throughout property as required
- Consistently uphold a professional and well-groomed appearance in accordance with the company’s established grooming policy
- Ensure that the general upkeep of the hotel lobby and front courtyard is maintained
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions
- Other duties as assigned