Your Role in the Story
As a Service Specialist at LUURA, you are responsible for delivering an exceptional Mimi Kakushi dining experience, combining refined restaurant service with strong knowledge of Japanese-inspired cuisine, culture, and hospitality.
You represent the spirit of Omotenashi, the Japanese philosophy of welcoming and caring for guests with genuine respect, anticipation, and attention to detail. You guide guests through the menu, provide thoughtful recommendations, and ensure that every dish and beverage is presented accurately and elegantly.
Working closely with the restaurant management, kitchen, bar, and service teams, you support the smooth operation of each service while upholding LUURA, Mimi Kakushi, and RIKAS standards.
Key Responsibilities
- Welcome guests warmly and professionally, ensuring they feel comfortable and cared for throughout their dining experience.
- Deliver attentive and personalized service in line with the principles of Omotenashi and Mimi Kakushi service standards.
- Guide guests through the food and beverage menus, explaining dishes, ingredients, preparation methods, flavour profiles, and Japanese dining traditions.
- Maintain strong knowledge of seasonal menus, signature dishes, chef’s recommendations, daily specials, allergens, and dietary requirements.
- Take accurate food and beverage orders and clearly communicate allergies, modifications, and special requests to the kitchen and bar teams.
- Provide personalized menu recommendations based on guest preferences and dietary requirements.
- Serve and present food and beverages promptly, accurately, and elegantly, following the correct service sequence and restaurant procedures.
- Manage assigned tables or sections efficiently, anticipating guest needs and maintaining clean, organized, and well-presented tables.
- Monitor guest satisfaction and respond professionally to requests, feedback, or concerns, involving the Manager on Duty when necessary.
- Coordinate closely with the kitchen, bar, Assistant Waiters, and management team to ensure smooth timing and accurate service.
- Maintain awareness of reservations, VIP guests, celebrations, allergies, and special guest preferences.
- Attend daily briefings and remain informed about menu changes, special dishes, service priorities, and operational updates.
- Support opening and closing procedures, ensuring tables, service stations, equipment, and guest areas are correctly prepared and maintained.
- Process guest bills and payments accurately, following restaurant procedures.
- Maintain high standards of cleanliness, hygiene, organization, and food safety throughout the service areas.
- Handle trays, glassware, ceramics, tableware, and service equipment carefully and safely.
- Contribute to memorable dining experiences through warm, elegant, knowledgeable, and professional service.