Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations.
Orient guests on the room facilities to facilitate guest use and comfort.
Attend to all other guest requests as directed by Leaders, Captains and Communications Agents
Acknowledge and communicate with Bell Captains via Mobitalk upon completion of assignments
Respond to all other requests in a timely manner
Provide organized and seamless luggage service
Provide introductory explanation of room facilities
Able to provide information and assistance to guests as and when required
Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
Presence at the lobby area to provide guest assistance
Work closely with the Doorman for arrival and departure luggage assistance
May require to perform Doorman duties as and when required
Ensure smooth flow of traffic at the driveway
Assist with any group luggage logistics
Perform manual wake-up calls for guests during night shift when required
Ensure timely deliveries of amenities to guests especially during the night shift
Ensure grooming standard set by the hotel at all times
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