We are seeking an experienced and decisive Resort Operations professional to lead and manage the comprehensive daily operations of our premier resort in Sealine, Qatar. In this pivotal role, you will oversee all aspects of resort operations, ensuring exceptional guest experiences while maintaining operational excellence, efficiency, and profitability. You will manage a diverse team, coordinate multiple departments, and implement strategic initiatives that drive the resort's success in this dynamic hospitality market.
- Oversee all daily operational activities across the resort, including front office, housekeeping, food and beverage, maintenance, and guest services departments
- Lead, mentor, and manage resort staff, fostering a culture of excellence, accountability, professional development, and continuous improvement
- Develop and manage operational budgets, monitor expenses, and implement cost-control measures while maintaining exceptional service quality standards
- Ensure compliance with health, safety, environmental regulations, and local Qatar hospitality standards, conducting regular audits and implementing corrective actions
- Coordinate with department heads to optimize resource allocation, staff scheduling, inventory management, and vendor relationships
- Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement, operational efficiency, and revenue optimization
- Manage guest relations and resolve escalated complaints with professionalism, empathy, and discretion to enhance satisfaction and loyalty
- Implement and maintain property management systems and operational procedures to streamline processes and enhance efficiency
- Develop and execute strategies to enhance guest satisfaction, occupancy rates, and revenue generation while maintaining brand standards
- Liaise with corporate management, ownership, and external stakeholders regarding operational performance, strategic initiatives, and market opportunities
- Ensure the resort maintains its brand standards and delivers consistent, high-quality service experiences across all guest touchpoints
- Coordinate maintenance and facilities management to ensure the resort property remains in optimal condition and meets safety standards