Mission and Responsibilities:
-Answer incoming phone calls from patients and handle their requests in a professional and timely manner.
-Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures.
-Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.
-Schedule, manage, and update patient appointments.
-Confirm appointments and follow up with patients when needed.
-Review daily tasks, communications, and pending follow-ups to ensure proper completion.
-Handle incoming and outgoing emails in accordance with internal procedures.
-Process faxes and ensure that all received information is properly reviewed and forwarded when needed.
-Prepare and send reports to the concerned Manager whenever required.
-Escalate urgent, sensitive, delayed, or unresolved cases to the concerned Manager.
-Execute any other job-related task requested by the concerned manager.