As Assistant Manager, you are responsible for the smooth and efficient operation of the OAK Long Bar + Kitchen which includes maximizing the service experience for the guests and ensuring that all receive superior service. You will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurant feel unique and valued.
Reporting to the General Manager, OAK Long Bar + Kitchen, responsibilities and essential job functions include but are not limited to the following:
- Provide daily leadership, supervision, coaching, and development of all colleagues in OAK, fostering a positive team culture and high employee morale.
- Recruit, onboard, train, schedule, and manage staffing levels to ensure operational efficiency and exceptional guest service.
- Maintain and enforce Forbes/Fairmont service standards, health and safety requirements, grooming standards, and quality expectations to deliver an exemplary guest experience.
- Oversee daily restaurant and bar operations, including service execution, reservations, private events, opening and closing procedures, side work, inventory control, cleanliness, and maintenance.
- Collaborate closely with the General Manager and bar on beverage programs, cocktail development, wine list management, inventory, and colleague training.
- Partner with Culinary and Stewarding teams to ensure seamless service, operational excellence, and guest satisfaction.
- Monitor and evaluate guest satisfaction, service quality, employee engagement, operating equipment, and overall outlet performance, implementing corrective actions as needed.
- Develop and execute training initiatives, employee orientations, and promotional activities to support colleague growth and business objectives.
- Assist in creating and implement revenue-generating promotions, special events, and innovative guest experiences.
- Ensure compliance with all workplace health, safety, sanitation, and maintenance standards.
- Assist in the preparation and management of departmental budgets, financial goals, and operational objectives.
- Participate in service operations as needed to support business demands and ensure a seamless guest experience.