Provide frontline PC and server troubleshooting and resolve IT issues for end users in a timely manner
Modify configurations, utilities, and software default settings to optimize system performance
Support and administer Windows Servers, ensuring stability and reliability across the infrastructure
Backup and optimize databases to maintain data integrity and system efficiency
Perform regular system health checks and capacity studies to ensure optimum performance of servers and network infrastructure
Provide in-house guest IT-related troubleshooting and technical support
Install, test, and configure new workstations, peripheral equipment, and software; assist with PC setup, IT system configuration, and access provisioning for onboarding of new users
Monitor and maintain IT security protocols, access controls, and user permissions to protect company data and systems
Document IT issues, resolutions, and maintain a comprehensive knowledge base for reference and continuous improvement
Coordinate with external vendors and manage IT service contracts to ensure quality support and cost-effectiveness
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