Oversee the daily operations of the laundry department, ensuring efficient processing of all guest and operational linens
Supervise, train, and manage laundry staff, fostering a culture of excellence and continuous improvement
Maintain the highest standards of cleanliness, quality, and presentation for all linens and garments
Implement and enforce strict quality control procedures to ensure compliance with hotel standards and guest expectations
Manage inventory levels of linens, uniforms, and cleaning supplies, ensuring adequate stock whilst minimising waste
Coordinate with housekeeping and other departments to ensure timely delivery and collection of laundry items
Monitor and maintain all laundry equipment, arranging for regular servicing and repairs to prevent operational disruptions
Develop and manage departmental budgets, controlling costs whilst maintaining service quality
Ensure compliance with health, safety, and environmental regulations, including proper handling of chemicals and waste disposal
Create and optimise work schedules to meet departmental demands and operational requirements
Conduct regular staff appraisals and performance reviews, identifying training needs and development opportunities
Prepare detailed reports on departmental performance, including productivity metrics and cost analysis
Liaise with external laundry service providers when required, ensuring service level agreements are met
Implement sustainable practices and eco-friendly initiatives within the laundry operations
Address guest complaints related to laundry services promptly and professionally, ensuring resolution and satisfaction

Laundry Manager - Fairmont Agra

About the role

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