Oversee all bar operations, including service standards, inventory management, and staff performance to ensure exceptional guest experiences
Lead, train, and supervise bar staff, including bartenders, servers, and support personnel; conduct regular performance evaluations and provide ongoing coaching
Manage bar inventory, ordering, and stock rotation; monitor costs and implement strategies to optimize profitability while maintaining quality standards
Develop and maintain innovative cocktail menus and beverage programs that align with hotel standards and guest preferences
Ensure strict adherence to all health, safety, and liquor licensing regulations; maintain compliance with local and national hospitality laws
Create and manage bar budgets, forecast revenue, and analyze financial performance metrics to drive profitability
Deliver exceptional customer service by engaging with guests, addressing concerns, and ensuring satisfaction with beverages and service
Coordinate with other departments (Food & Beverage, Events, Front Office) to support hotel functions, banquets, and special events
Establish and maintain relationships with beverage vendors and suppliers to secure competitive pricing and quality products
Implement quality control procedures to ensure consistency in drink preparation, presentation, and service standards
Monitor and manage staff scheduling to optimize coverage, reduce labor costs, and maintain service excellence
Identify opportunities for revenue enhancement through upselling, promotions, and special beverage offerings
Maintain detailed records of sales, inventory, and staff performance; prepare regular reports for management review
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