Oversee daily housekeeping operations to ensure all guest rooms and public areas meet Fairmont's exacting standards of cleanliness and presentation
Supervise and manage the housekeeping team, including scheduling, training, performance evaluation, and staff development
Conduct regular inspections of guest rooms, corridors, and common areas to maintain consistency with hotel quality standards
Manage inventory of cleaning supplies, linens, and equipment; coordinate procurement and cost control measures
Respond promptly to guest requests and complaints related to housekeeping services, ensuring swift resolution and guest satisfaction
Implement and maintain health, safety, and hygiene protocols in accordance with hotel policies and local regulations
Liaise with other departments (Front Office, Maintenance, Guest Services) to ensure seamless hotel operations
Prepare and submit daily, weekly, and monthly reports on housekeeping operations, staffing, and budget performance
Identify opportunities for process improvement and implement efficiency measures to optimise operational costs
Ensure compliance with environmental sustainability initiatives and green housekeeping practices
Conduct induction and ongoing training programmes for housekeeping staff on cleaning techniques and service standards
Manage lost and found procedures and coordinate with relevant departments regarding guest belongings
Monitor staff attendance, punctuality, and adherence to uniform and conduct standards
Participate in hotel meetings and contribute to strategic planning for departmental improvements
Support the General Manager and Executive Housekeeper in achieving departmental and hotel-wide objectives

Assistant Manager Housekeeping - Fairmont Agra

About the role

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