Competitive salary + discretionary bonus dependant on company KPI’s
28 days holidays (inclusive of bank holidays), pension, and life insurance.
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
Treat yourself once in a while with lots of retail & hospitality perks through our partners
Enjoy a free night at The Hoxton and a meal for two when you first start with us
Goes without saying, but we’ll feed you during your shift
Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
Lots of opportunity to progress and switch it up as part of a global family of brands
Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
Extra time off to volunteer with one of our partner charities
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
Enhanced family leave for when you’re expanding your family
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
What you’ll do…
Lead our Front Office and Housekeeping teams, creating an environment where your people can thrive and our guests feel genuinely looked after from the moment they arrive.
Be a visible, hands-on leader who spends time with the team, coaches in the moment and isn't afraid to roll up your sleeves when needed.
Own the Rooms operation, balancing exceptional guest experiences with strong commercial performance, labour control and profitability.
Take ownership of the Rooms P&L, helping shape budgets and making smart commercial decisions that keep the business performing.
Champion quality across the hotel, constantly looking for ways to raise standards and improve the guest journey.
Lead capital expenditure projects for your departments, making sure they're delivered smoothly and with minimal disruption to guests and the team.
Solve problems before they become problems, empowering your managers while stepping in when it matters most.
Look for better ways of doing things, challenging the status quo and continuously improving how we work across Front Office and Housekeeping.
Build brilliant leaders by coaching, developing and supporting your managers to grow confident, high-performing teams.
Set clear expectations, give honest feedback and celebrate success along the way.
Partner closely with the wider hotel leadership team, helping deliver projects, drive operational improvements and create one seamless guest experience.
Own the people side of the business too, from recruitment and payroll to performance conversations and talent development.
Build strong relationships with our suppliers and contractors to make sure our operation runs smoothly behind the scenes.
Keep our teams, guests and spaces safe by leading on Health & Safety and playing an active role in our crisis and fire response teams.
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