Answer telephone calls, emails, and online reservation requests promptly and professionally.
Manage reservations using the restaurant reservation system (OpenTable, SevenRooms, ResDiary, or similar).
Confirm, modify, and cancel reservations as requested by guests.
Maintain accurate reservation records and guest profiles.
Coordinate table assignments with the Restaurant Manager and Host/Hostess.
Welcome guests warmly and assist with seating during busy periods.
Handle VIP guests, special occasions, and special dining requests.
Inform guests about restaurant policies, opening hours, dress code, and promotions.
Maximize table occupancy while minimizing wait times.
Follow up on no-shows and reservation confirmations when required.
Handle guest complaints professionally and escalate issues when necessary.
Maintain confidentiality of guest information.
Ensure compliance with hotel and restaurant service standards and SOPs.
Work closely with the Food & Beverage and Kitchen teams to ensure smooth service.

Event Executive (Restaurant Reservation)

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