Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.
Ensure information provided to guests is accurate and individualized.
Monitor day-to-day operations to ensure call volumes are managed efficiently, administrative duties are completed, and productivity is maximized.
Respond to enquiries about hotel products and services by telephone, email and other communication channels according to standard guidelines.
Coordinate and communicate with all other departments to ensure smooth operations.
Maintain complete knowledge of all hotel products, services, facilities, food & beverage offerings, and promotional activities to maximize revenue opportunities.
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