In-room dining is not a convenience, it is a curated, elevated extension of our culinary experience. Leading it requires intention, discretion, and an intuitive understanding of how guests want to feel in their private space.
As In-Room Dining Manager, you’ll oversee an operation that blends restaurant-level food and beverage with quiet precision, emotional intelligence, and impeccable timing. You’ll shape In-Room Dining as a calm, seamless, and indulgent experience, from order taking to delivery, ensuring every interaction feels thoughtful, unrushed, and deeply considered.
Start Date: August 2026
Contract Type: Full-Time, Permanent
What You'll Be Doing:
Operational Excellence
- Lead the day-to-day operation of In-Room Dining, ensuring exceptional quality, consistency, and service standards.
- Oversee daily order flow, timing, and delivery to ensure precise, quiet, and seamless service.
- Maintain service standards that prioritize discretion, privacy, and emotional awareness.
- Ensure compliance with food safety, liquor legislation, health regulations and brand standards
- Partner with Culinary to design menus and offerings that travel well, hold quality, and feel complete in-room.
- Oversee amenity, VIP and special occasion programs, ensuring thoughtful execution and exceptional presentation.
- Ensure wellness-forward, dog-friendly, and privacy-led standards are consistently upheld.
- Manage mini-market / honour-style self-serve concepts on guest floors.
- Respond confidently and professionally to guest feedback, resolving concerns with empathy and urgency.
- Partner closely with Culinary, Stewarding, Front Office, Housekeeping and Guest Services to deliver flawless guest experiences.
Team Leadership & Development
- Inspire, coach and develop a high-performing team through ongoing training, feedback and recognition.
- Foster a culture of calm professionalism, pride, and accountability.
- Lead by example, setting the tone for service pacing, communication, and guest care.
- Manage scheduling, labour productivity and payroll in alignment with business volumes.