IT Service Specialist - Foundation Support

Your Responsibilities:  

• Supporting the METRO Group corporate applications addressing core business needs like Sales, Logistics, Finances & Accounting;   
• Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines;   
• Diagnosing and troubleshooting issues on live production environments;   
• Analyzing and solving the incidents sent by the First Level Support;   
• Assessing, troubleshooting and escalating user problems to specialized teams when necessary.