Handle LIMS system (quotation, client’s data/sample regist, and related tasks)
Coordinate with BD team to resolve client’s inquiries/complaints
Follow up with existing clients and maintain their regular use of ES services
Promote the products/services to clients, answer questions and concerns as they arise, respond to inquiries, and resolve issues as they come up
Understand client’s needs and make appropriate proposal clients/ BD team in case approval needed
Liaise with related teams to update clients’ debt status for appropriate actions
Collect clients’ feedback, communicate with BD and team members, make case-study for better professional customer service

[Can Tho] Customer Service Executive