Local project support — serve as the on‑site point of contact for Project Manager implementation activities, ensuring alignment between the lab and global project teams.
Business requirements analysis — gather, translate, and document laboratory workflows, user needs, and process gaps; convert them into clear functional requirements for IT and vendors.
System configuration support — assist with LIMS setup, configuration, validation, and testing activities.
User communication & translation — translate technical concepts into simple, actionable guidance for non‑English‑speaking lab staff; translate user questions and issues back to IT.
Training & onboarding — support user training sessions, create localized training materials, and ensure adoption of new processes.
Issue triage & support — identify, document, and escalate system issues; collaborate with developers and support teams on bug fixes and enhancements.
Testing & validation — coordinate and execute UAT, verify system behavior, and ensure compliance with Eurofins quality standards.
IT liaison — maintain continuous communication with internal partners and internal IT teams to ensure timely delivery of project milestones.