An individual with the right combination of skills who is results-oriented, target-focused, and a problem solver with a “customer first” attitude to service. The Specialist will be responsible for overall day-to-day tasks to ensure efficient, timely, and accurate customer billing, collection of accounts receivable, payment applications and general Accounts Receivable maintenance.
GENERAL TASKS & RESPONSIBILITIES:
- Create customer invoices and ensure completeness of invoicing by month end for all services provided to customers
- Create credit notes where required
- Mail/email customer invoices and reports
- Build strong positive relationships with our customers to ensure smooth payments and manage client dispute resolution
- Weekly follow-up with internal teams to determine work completed but not invoiced
- Reach monthly collection and DSO targets by constant communication and follow-up with customers via telephone and email.
- Weekly status update with BPT President on collection progress and other issues
- Resolve customer payment discrepancies and invoicing disputes by coordinating with internal operations teams
- Posting daily receipts (cheques, EFT, credit card payments)
- Provide customer service regarding collection issues or request for additional documentation
- Send customer statements for overdue accounts
- Maintain system customer cards to ensure updated contact information
- Filing and maintaining customer records
- Provide assistance to Finance team during annual external audit and other reviews
- Provide BPT President with ad-hoc reports concerning AR and Collection status as requested
- Assist BPT President with special projects
Please note that this role will require relocation to the Company’s Mississauga office following our planned office move in 2026.