ESSENTIAL DUTIES AND RESPONSIBILITIES
The position is responsible for the daily operational management of the ESL/Reliability laboratories. This position oversees onsite engineering operations, chamber utilization, staffing coordination, customer execution, test scheduling, and operational efficiency across wireless certification and reliability programs.
This role serves as the primary onsite operational leader responsible for ensuring successful execution of customer projects, maintaining laboratory productivity, supporting engineering teams, and driving operational excellence across ESL and Reliability testing services.
REPORTING STRUCTURE
This position reports to the West Coast Director of Operations/General Manager of Santa Clara
EXAMPLES OF WORK
Listed examples are illustrative, and representative of the tasks required of this position and are not intended to be complete or exclusive.
- Manage the day-to-day operations of the ESL Environmental/Reliability laboratory teams, ensuring efficient execution of customer projects, staffing alignment, chamber utilization, and on-time delivery while maintaining high levels of quality and customer satisfaction.
- Understand customer timelines and operational priorities while working closely with the ESL team effectively managing scheduling, staffing, and laboratory resources. Implement policies and procedures to improve operational efficiency, testing quality, and overall customer experience.
- Drive operational growth and revenue generation by maximizing laboratory utilization, supporting new service offerings, improving throughput, and working cross-functionally with customers, sales, and technical leadership to expand business opportunities.
- Support the development of the onsite ESL/Realibility teams by improving technical knowledge and understanding of Vibration, Thermal Dynamics, Electro-Mechanical systems. Foster team redundancy and confidence to ensure successful execution across all operational areas.
- Oversee testing operations supporting vibration, thermal, and customer value proposition test cells.
- Work with Operations Director, test equipment vendors, and chamber suppliers to obtain quotes, coordinate purchases, and maintain operational readiness for certification, calibration, chamber verification, and future laboratory expansion activities.
- Maintain compliance with A2LA and CB accreditation requirements while supporting audits, quality initiatives, and continuous process improvements.