The IT Infrastructure Specialist is responsible for engineering and supporting modern endpoint management solutions with a focus on Microsoft Intune and macOS platforms. This role enables a secure, compliant, and seamless end-user experience by delivering automated, cloud-managed endpoint capabilities aligned to AbbVie’s modern workplace strategy.
The position plays a key role in advancing Intune-first endpoint management, strengthening macOS platform maturity, and improving endpoint health, compliance, and user experience across the enterprise.
Responsibilities
- Support the end-to-end lifecycle of endpoints across Windows and macOS, including provisioning (Autopilot / Apple Business Manager), configuration, patching, application delivery, and retirement
- Maintain Intune-based device management policies, including compliance policies, configuration profiles, update rings, and application deployment
- Support macOS endpoint management using Intune, ensuring alignment with enterprise standards and roadmap toward unified management
- Maintain standardized endpoint baselines, including security hardening, encryption, and configuration aligned with Conditional Access and compliance requirements (e.g., GxP where applicable)
- Support automation-first solutions using scripting (PowerShell, Bash/Zsh) to streamline provisioning, configuration, and issue remediation
- Troubleshoot identity-driven access controls, including Azure AD, Conditional Access, device compliance, and M365 client configuration
- Provide escalation support for complex endpoint issues, performing root cause analysis and implementing long-term fixes to reduce repeat incidents
- Leverage endpoint analytics and monitoring tools (e.g., Nexthink, Intune reporting) to improve device health, performance, and user experience
- Collaborate with Security, Identity, Network, and Application teams to ensure endpoint solutions meet enterprise security, compliance, and usability standards
- Maintain clear and concise technical documentation, including runbooks, standards, and knowledge articles; support knowledge transfer to Service Desk and Tier 2 teams
- Track and improve endpoint KPIs such as device compliance, patch success rates, encryption coverage, software deployment success, and MTTR
- Contribute to roadmap execution by identifying opportunities to simplify tooling, reduce legacy dependencies, and accelerate Intune adoption