Responsibilities:
Function as a timekeeping system “superuser” for several different client accounts
Run daily reports to capture errors affecting accurate payroll
Submit regular reporting on errors to field leadership based on supervisor direction
Escalate errors to senior Operations leaders
Weekly PTO reconciliation before close of payroll period
Audit and enforce schedules in the timekeeping system for compliance
Manage incoming request volume through escalation paths and timely responses
Develop working relationships with other support function owners, contributors, and field team members
Capture process improvement opportunities and coordinate with leadership to develop scalable solutions
Drive on tasks related to special projects that increase efficiency and lower costs
Other tasks & duties as assigned by leadership
QUALIFICATIONS:
Associate degree in business administration, human resources, or equivalent experience, preferred
At least 3 years of administrative, HR, payroll support, timekeeping, or customer service/support experience
Timekeeping experience and/or timekeeping compliance exposure strongly preferred
Experience supporting managers or employees with timecard, pay, schedule, or payroll-related questions preferred
Experience in a high-volume environment; prior support of 200+ employees or queue/inbox management experience preferred
Intermediate computer skills, including Microsoft Office, Word, Teams, Outlook, and Excel; UKG/Kronos, Smartsheet, and JD Edwards experience a plus
Willingness to become familiar with California timekeeping/compliance requirements for West Coast support strongly preferred
Strong attention to detail, organization, follow-through, and ability to manage repetitive tasks accurately
Ability to troubleshoot issues, shift priorities as needed, and escalate appropriately
Strong communication and relationship-building skills with a passion for helping people
Reliable, disciplined, and comfortable working independently in a remote hourly environment
Flexible, adaptable, and open to learning established processes before recommending improvements
Comfortable working Monday–Friday, holidays as required, and flexing as business needs require; overtime may be available but is not guaranteed
Up to 10% travel annually, including potential initial in-person training and occasional team meetings
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “C&W Services”