Key Responsibilities
• Manage user and assignment group access across all non-GMP environments
• Develop and deliver end-user training, create documentation, and provide guidance on proper data entry and system functionality to internal and external users
• Execute requirement testing for system upgrades, perform informal testing of story requests, and support software updates/expansions across all instances
• Drive best practices across global sites, support continuous improvement initiatives, configure workflows, create dashboards/reports, and analyze data to optimize operational procedures
System Administration & User Management
· Manage Non-GMP user and assignment group access (add/remove/modify roles)
· Ensuring data quality and data management of reports and dashboards
· Support, review and execute bulk data uploads
Training and Documentation
• Deliver end-user training sessions
• Update/maintain training documentation
• Train internal and external users on data entry and system features
Testing & Quality Assurance
• Execute informal testing of story requests
• Perform requirement testing after system upgrades
• Support testing for software upgrades/updates/expansions
Project Support and Implementation
• Support expanded use of system to all Non-GMP business functions
• Assist with internal and externally driven software upgrades/expansions
• Contribute to project scoping and work plans
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “C&W Services”