Client Suites Supervisor

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This Role: The Client Suites Supervisor is responsible for overseeing the day-to-day operations of the Client Suites and Executive Reception teams, ensuring the delivery of exceptional hospitality and client service experiences. Reporting to the Guest Services Lead, this role provides leadership, operational oversight, and workforce management to ensure seamless service delivery across all executive and client-facing environments.

An Overview of the role:

Operations Management

·         Oversee the daily operations of Client Suites and Executive Reception areas, ensuring exceptional service delivery and seamless client experiences.

·         Ensure all Client Suites floors, meeting rooms, and executive reception spaces are appropriately covered and maintained to a five-star hospitality standard.

·         Monitor service quality and identify opportunities to improve operational effectiveness and client satisfaction.

·         Resolve operational issues promptly and escalate significant concerns to the Guest Services Lead when required.

·         Maintain high workplace presentation standards and ensure compliance with workplace policies, procedures, and service standards.

·         Provide regular updates on operational performance, challenges, and improvement initiatives.

Team Leadership and Scheduling

·         Lead, coach, and motivate the Client Suites and Executive Concierge teams to deliver consistent, high-quality service.

·         Develop and maintain staff rosters to ensure comprehensive coverage across operating hours, executive support requirements, and special events.

·         Coordinate shift patterns, manage leave requests, and arrange coverage for planned and unplanned absences.

·         Monitor team performance and provide regular feedback and development opportunities.

·         Provide regular performance and workforce updates to the Guest Services Lead.

Event and Meeting Coordination

·         Ensure all meetings, events, and executive hospitality requirements are delivered to the highest standard.

·         Ensure adequate staffing coverage for before-hours and after-hours meetings and events, coordinating extended shifts where required.

·         Support VIP visits and executive stakeholder engagements, ensuring an exceptional guest experience at all times.

·         Provide operational support and coverage for Executive Reception functions as required, ensuring consistent service standards across all client-facing areas.

Training and Development

·         Design, implement, and deliver comprehensive onboarding and training programmes for new Client Suites Concierge team members, ensuring service standards are maintained.

·         Conduct ongoing coaching, skills development sessions, performance reviews, and mentoring to maintain team capability and service excellence.

·         Identify opportunities to improve team knowledge, hospitality skills, and operational effectiveness.

·         Document training progress and competency outcomes and provide regular updates to the Guest Services Lead.

Reporting and Communication

·         Maintain regular communication with the Guest Services Lead regarding team performance, operational challenges, client feedback, and service improvement opportunities.

·         Prepare and maintain operational reports, event records, and workforce updates.

·         Ensure clear and timely communication with stakeholders regarding meetings, events, and service requirements.

·         Contribute to the development and implementation of best practices and continuous improvement initiatives.

Sounds like you? We are looking with:

• Minimum three years' experience in hospitality, concierge services, executive reception, workplace experience, or other client-facing environments.
• Experience coordinating meetings, events, and executive hospitality services.
• Strong organisational and communication skills with a demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proven ability to lead, train, and motivate team members while maintaining high service standards.
• Strong stakeholder management and relationship-building skills.
• Excellent problem-solving and conflict resolution capabilities.
• Exceptional attention to detail and commitment to service excellence.
• Excellent verbal and written communication skills.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave 
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number ABREQ519987

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.