Guest Service Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Urgent Hiring Requirement

Designation:  Guest Service Ambassador

• First Impressions: Act as the primary point of contact, warmly greeting guests, employees, and VIPs upon arrival.
• Reception & Administration: Manage check-ins/check-outs, coordinate visitor logistics, issue badges, and maintain immaculate presentation of the reception area.
• Inquiries & Communication: Handle incoming calls, respond to emails, and provide accurate information regarding facility services, local transport, and events.
• Guest Relations: Actively listen to guest feedback, resolve complaints professionally, and document preferences to ensure personalized service.

Essential Requirements

• Education: Any Graduate
• Experience: 1 to 2+ years in customer service, hospitality, or client-facing roles.
• Soft Skills: Outstanding interpersonal communication, conflict resolution abilities, and a high-energy, empathetic, and upbeat attitude.
• Technical Skills: Proficiency with computers and property management systems (e.g., Opera) or ticketing software.

Key Responsibilities & Skills:

• Ticket assignment and management
• REWS Portal operations
• FOE (Facility Operations & Engineering) coordination
• Guest service delivery

Work Arrangements:

• Shift: 8:00 AM to 5:00 PM
• Schedule: 6 days per week

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.