We're looking for an organized and detail-oriented Groups Coordinator to join our dynamic team in Cairo, Egypt. In this role, you'll serve as a central point of communication and coordination for group-related initiatives, working collaboratively with internal teams, clients, and external stakeholders. You'll manage the complete lifecycle of group inquiries while maintaining accurate data systems and ensuring seamless operational execution. This position offers an excellent opportunity to develop your coordination skills in a fast-paced, customer-focused environment where your contributions directly impact client satisfaction and organizational efficiency.
- Manage the full lifecycle of group inquiries, from initial request through rate loading and distribution, following established standard operating procedures
- Maintain accurate and up-to-date data across CRM systems and prepare detailed reports on group progress, performance metrics, and rate audits for leadership review
- Coordinate group block requirements and handle ad hoc group requests with flexibility and responsiveness
- Manage shared inboxes for group inquiries, prioritizing tasks and ensuring timely, professional responses to internal and external stakeholders
- Support the completion of RFP (Request for Proposal) processes for group accounts, including data collection, rate setup, and tracking to meet client requirements
- Ensure compliance with organizational guidelines and policies related to group reporting and procedures
- Organize and support client visits, site inspections, and familiarization trips to enhance client relationships
- Handle customer and agency inquiries related to group bookings promptly, escalating issues as needed to appropriate team members
- Contribute innovative ideas and suggestions to improve operational efficiency, processes, and client engagement within the coordination function
- Collaborate with cross-functional teams to streamline workflows and enable seamless execution of group initiatives