To handle all group tours/ conventions from the initial blockage to the rooming lists.
To perform daily, weekly, monthly tasks as per department’s checklist.
To record all reservations neatly and accurately on prescribed forms.
To assist in the day-to-day operations of the Reservation Department
To manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
To understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
To identify new contacts and pass sales leads on to the relevant sales office
To produce quotations and written confirmation to all clients
To check any no-show and cancellation report with the correspondence and keep the record in the file.
To ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
To coordinate with the travel agent and update the room allotment
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