Bell Attendant (On-Call)

• Consistently offer professional, friendly and engaging service
• Welcome every Guest entering the hotel (Arrivals & Visitors)
• Ensure all guests arriving by vehicle on the front drive or departing from the hotel are assisted.
• Ensure the driveway is free from any obstruction
• Ensure that Guests are greeted at the car when pulling onto the driveway
• Remain observant and respond to each Guest who passes through the front entrances of the hotel
• Report suspicious people or behavior to security personnel
• Ensure that the driveway is not congested
• Maintain a presence on the driveway, at the door, and in the lobby throughout the shift
• Deliver Guest’s luggage, messages and any other items for delivery within the Hotel
• Engage warmly with guests whilst escorting them to their room
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• Ensure the guest is familiar with their room upon arrival (orientation, temperature control, etc…)
• Offer assistance to Guests and answer questions in a helpful and informative way
• Work closely with concierge desk to provide information and recommendations about local attractions, restaurants, and transportation options.
• Coordinate with valet for outstanding arrival and departure experiences.
• Assist guests with storage of luggage.
• Monitor and ensure the security of guest belongings during transportation and storage.
• Follow safety procedures and protocols to ensure a safe environment for guests and colleagues.
• Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly.
• Maintain effective communication with colleagues to ensure seamless guest experiences.
• Maintain accurate records of stored luggage and ensure security protocols are followed.
• Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues. 
• A knowledge of hotel services, activities, and hours of operations is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing.
• Follow all hotel and Forbes/LQA standards of service.
• Conduct self-audits and participate in the feedback of audits conducted to improve service levels.
• Handle guest concerns and provide assistance and resolution
• Attend shift briefing at start of shift in order to keep up-to-date with events and activities in the hotel
• Be an ambassador for the hotel by providing an excellent first and last impressions of the hotel to the Guests
• Maintain regular and predictable attendance

Other duties as assigned