AV Manager

Reporting to IT Manger, responsibilities and essential job functions include but are not limited to the following: 

AV Operations & Technical Management

• Oversee the setup, operation, maintenance, and optimization of all audio-visual systems, including sound, lighting, LED screens, projectors, video conferencing systems, control systems, IPTV, digital signage, and entertainment technologies.
• Ensure all AV equipment is maintained in excellent working condition through preventive maintenance programs and regular inspections.
• Plan and manage AV requirements for conferences, meetings, entertainment shows, special events, and VIP functions.
• Provide technical leadership and support during events, ensuring smooth execution and immediate resolution of technical issues.
• Manage stage setups, sound checks, lighting programming, wireless microphone systems, DMX addressing, and artist technical requirements.
• Ensure proper documentation of AV systems, configurations, inventories, and maintenance records.

Leadership & Team Management

• Lead, train, coach, and develop the AV team, including supervisors and technicians.
• Prepare staffing schedules and allocate resources according to business and event requirements.
• Conduct performance evaluations and identify development opportunities for team members.
• Foster a culture of teamwork, accountability, innovation, and service excellence.

Project & Infrastructure Management

• Support hotel renovations, upgrades, and new projects involving AV systems and entertainment technologies.
• Evaluate emerging technologies and recommend system enhancements to improve efficiency, reliability, and guest experience.
• Manage AV-related capital expenditure projects from planning through implementation.

Financial & Vendor Management

• Develop and manage the department’s annual operating and capital budgets.
• Monitor departmental expenses and ensure cost-effective utilization of resources.
• Source, evaluate, negotiate, and manage contracts with AV suppliers, contractors, and service providers.
• Ensure timely procurement of equipment, spare parts, and technical services.

Health, Safety & Compliance

• Ensure compliance with hotel policies, Operational Standards Manual, ISO Integrated Management Systems, and all applicable health and safety regulations.
• Implement safe working practices for the operation, installation, and maintenance of AV equipment.
• Conduct regular risk assessments and ensure corrective actions are implemented.

Guest Experience & Collaboration

• Work closely with Entertainment, Events, Sales, Banqueting, Operations, and IT teams to deliver exceptional AV experiences.
• Support the successful delivery of guest events, conferences, performances, and corporate functions.
• Ensure AV services consistently meet guest expectations and brand standards.