The Bellboy is responsible for providing a warm welcome to guests and delivering courteous, efficient, and professional luggage and guest assistance services. This role enhances the guest experience by assisting with arrivals, departures, room orientation, and responding promptly to guest requests while maintaining the highest standards of hospitality.
Key Responsibilities
- Welcome guests upon arrival with a friendly and professional attitude.
- Assist guests with loading, unloading, transporting, and delivering luggage safely and efficiently.
- Escort guests to their rooms and explain room features, hotel facilities, and available services.
- Provide information about hotel amenities, dining outlets, meeting facilities, and local attractions.
- Assist guests during check-in and check-out as directed by the Front Office team.
- Respond promptly to guest requests, inquiries, and complaints, escalating issues when necessary.
- Arrange transportation, including taxis, airport transfers, and valet services, when required.
- Store and retrieve guest luggage in the baggage room while maintaining accurate records.
- Ensure the lobby, entrance, and baggage storage areas remain clean, organized, and presentable.
- Deliver guest messages, parcels, mail, and amenities to guest rooms promptly.
- Assist guests with directions and recommendations for local attractions and services.
- Follow hotel security procedures to ensure the safety of guests, their belongings, and hotel property.
- Maintain effective communication with the Front Office, Housekeeping, Concierge, and Security departments.
- Support emergency procedures and assist guests during emergency situations as directed.
- Perform other duties assigned by the Front Office Manager, Bell Captain, or hotel management.