We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Employee Dining Supervisor.
As the Employee Dining Supervisor, you will oversee the daily operations of the Employee Dining Room/Restaurant, ensuring a welcoming, efficient, and hygienic dining experience for all colleagues. You will lead and motivate the team, maintain exceptional food safety and service standards, and work closely with the culinary team to deliver a diverse, nutritious, and high-quality dining program. This role plays an important part in fostering colleague satisfaction by creating a positive and engaging dining environment that reflects the service excellence and luxury standards of Raffles & Fairmont Doha.
Key Responsibilities:
- Supervise the day-to-day operations of the Employee Dining Restaurant, ensuring smooth, efficient, and professional service
- Lead, coach, and motivate the Employee Dining team to deliver a positive and welcoming dining experience for all Heartists
- Monitor food presentation, quality, freshness, and portion control to ensure consistency and adherence to brand standards
- Coordinate closely with the Culinary team to ensure timely replenishment of food items and effective menu execution
- Ensure the dining area, buffet stations, service areas, and equipment are maintained in a clean, organized, and hygienic condition at all times
- Enforce compliance with HACCP, food safety, sanitation, and health and safety regulations
- Conduct regular inspections to ensure operational standards and cleanliness are consistently maintained
- Prepare duty rosters, manage daily staffing requirements, and monitor attendance to ensure adequate coverage
- Train, mentor, and evaluate team members, supporting their development through ongoing coaching and performance feedback
- Monitor inventory of operating supplies, equipment, and disposables, and coordinate replenishment as required
- Assist in controlling departmental costs by minimizing waste and promoting efficient use of resources
- Address Heartist feedback, requests, and concerns promptly and professionally to enhance colleague satisfaction
- Maintain accurate operational records, including temperature logs, cleaning schedules, and other compliance documentation
- Support the planning and execution of themed dining events, seasonal promotions, and colleague engagement activities
- Collaborate with the People & Culture, Culinary, and Engineering teams to ensure the Heartist Dining Restaurant operates efficiently and provides an exceptional colleague experience
- Perform any other duties assigned by management in support of departmental and hotel operations