Porter

Purpose of the Role
To deliver exceptional and personalised guest experiences by providing professional concierge, porter, and lobby services while maintaining the highest standards of hospitality, presentation, and operational efficiency.

Key Responsibilities

• Guest Service Excellence
  Provide warm, personalised service by greeting guests, using their names whenever possible, anticipating needs, and ensuring all requests are handled promptly and professionally.

• Arrival & Departure Experience
  Coordinate luggage handling, room escorting, valet parking services (where applicable), and provide guests with information about hotel facilities, services, and local attractions.

• Concierge & Information Services
  Act as a knowledgeable hotel ambassador by assisting with tour bookings, transportation arrangements, local recommendations, and answering guest enquiries accurately and efficiently.

• Lobby & Hotel Presentation
  Maintain a polished and welcoming lobby environment, ensuring guest areas are clean, organised, and reflective of premium hotel standards.

• Operational & Team Support
  Work collaboratively with all hotel departments, manage mail and parcel services, attend training sessions, handle guest concerns professionally, and contribute to a safe, seamless, and memorable guest experience.