What you’ll do
We are looking for an Housekeeping Supervisor intern to be a part of the team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.
- Ensure all departmental service standards and sequences of service are being upheld.
- Work collaboratively with all housekeeping partners on a day-to-day basis.
- Maintain a close relationship with the Front Office and Engineering Team.
- Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.
- Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
- Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other department managers.
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.