Are you passionate about delivering exceptional guest experiences through outstanding food and beverage service? We're looking for an enthusiastic and detail-oriented Guest Service Associate - F&B Service to join our dynamic team in Chennai, India. In this role, you will be the face of our food and beverage operations, ensuring every guest interaction reflects our commitment to excellence and hospitality. You will work collaboratively with our team to create memorable dining experiences while maintaining the highest standards of service quality and professionalism.
- Deliver exceptional guest service by greeting, seating, and attending to guests with warmth, professionalism, and attentiveness throughout their dining experience
- Take accurate food and beverage orders while providing knowledgeable recommendations and addressing guest preferences and dietary requirements
- Serve food and beverages according to established brand standards and service protocols, ensuring proper presentation and timing
- Maintain clear and efficient communication with the kitchen and bar teams to ensure seamless coordination and timely order fulfillment
- Monitor guest satisfaction during service, respond promptly to requests, and resolve any concerns or complaints with empathy and professionalism
- Ensure dining areas are clean, organized, and properly set according to established standards before, during, and after service
- Assist in training and onboarding new team members, demonstrating service procedures and fostering a collaborative team environment
- Support inventory management by tracking supplies, reporting shortages, and maintaining organized work stations
- Adhere to food safety and hygiene standards, following all health and safety protocols consistently
- Contribute to a positive and inclusive workplace culture by supporting colleagues and working flexibly to meet operational needs