We invite you to join the world of luxury hospitality at Raffles Dubai as our new Bartender in Raffles Salon our award-winning lobby lounge to provide prompt and courteous drink orders either taken directly from guests and patrons. This position reports to Outlets Supervisor.
KEY ROLES & RESPONSIBILITIES
• Read daily events to be aware of any VIP arrivals.
• Must have a complete working knowledge of bar items, ingredients and preparation
• Ensure all details of service are performed properly for every guest
• To understand and adhere to Beverage Department Standard Operating Procedures
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• When possible greet regular guests by name and note and serve preferences accordingly
• Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes
• Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently
• Make all cocktails in accordance with Hotel’s standard beverage manual
• Receive and check liquor against previous shift’s requisitions
• Attempt to limit problems and liability related to guest' excessive drinking
• Organize requisition, pick up and verification for F&B items used in the bar areas
• Ensure that the bar area is fully stocked and all side opening and closing duties are completed
• Slice and pit fruit for garnishing drinks
• Arrange bottles and glasses to make attractive displays
• Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware
• Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague
• Assist with cleanup - removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
• Maintain complete knowledge of all F&B services, outlets, hotel services/features
• Able to handle cash following established and proper Accounting procedures
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