Oversee day-to-day front desk operations, including guest check-ins and check-outs, loyalty program enrollment, and comprehensive reporting
Supervise and manage the front office team during assigned shifts, fostering a culture of excellence and accountability
Lead effective onboarding and training initiatives to develop team members' skills and competencies
Deliver outstanding guest service experiences with a focus on building loyalty and exceeding expectations
Handle guest inquiries and concerns with empathy and professionalism, resolving issues efficiently and transparently
Manage emergency situations and security concerns in accordance with hotel procedures and protocols
Monitor front office performance metrics and provide actionable feedback to team members
Collaborate with other departments to ensure seamless hotel operations and guest satisfaction
Maintain accurate records, reports, and documentation related to front office activities
Support the Front Office Manager in implementing operational improvements and strategic initiatives

Assistant Manager Guest Services / Duty Manager - Front Office

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