Guest Service Agent

Join Te Arikinui Pullman Auckland Airport as a Guest Service Agent and become the face of our premium guest experience. As the first point of contact for our guests, you will deliver warm, personalised service that creates memorable arrivals, departures, and everything in between. In this dynamic hospitality environment, you will combine professionalism, attention to detail, and genuine care to ensure every guest feels welcomed, valued, and connected. If you are passionate about premium hospitality and thrive on creating exceptional experiences, we would love to hear from you.

Key Responsibilities

• Create memorable first impressions by warmly welcoming guests and delivering personalised, exceptional service throughout their stay.
• Manage check-ins, check-outs, reservations, payments, and guest accounts with accuracy, efficiency, and attention to detail.
• Anticipate and respond to guest needs, providing local recommendations and ensuring special requests are handled seamlessly.
• Elevate the guest experience by promoting the Accor ALL loyalty programme and building meaningful guest relationships.
• Work collaboratively across departments to maintain smooth operations, professional presentation standards, and exceptional service excellence at all times.