Regional Operations Director

Shaping the future of real estate for a better world!

• Lead all workplace operations and facilities management services across Telstra's diverse property portfolio including corporate offices, regional hubs, depots, warehouses, storage facilities, and retail stores, ensuring consistent service delivery aligned with hybrid workplace strategies and employee experience objectives.
• Maintain retail locations to agreed operational, presentation, security, compliance, and customer experience standards, ensuring facilities support Telstra's retail operating model and uphold brand expectations across all customer-facing environments.
• Oversee end-to-end delivery of workplace management, facilities management, building services, asset management, maintenance programs, lifecycle planning, facility condition assessments, and operational compliance programs across all property types.
• Hold executive accountability for Help Desk performance including service request management, customer communications, escalation management, and SLA achievement, while ensuring reactive, preventative, and statutory maintenance services meet required response and resolution timeframes.
• Lead asset lifecycle planning, capital forecasting, condition audits, asset register governance, and long-term asset optimization strategies, coupled with annual planning processes covering operational plans, procurement strategies, lifecycle plans, maintenance plans, and budget development.
• Maintain executive oversight of all HSSE obligations including emergency management, business continuity planning, essential safety measures, asbestos management, contractor management, and statutory compliance requirements across all facilities.
• Ensure all reporting, management information systems, data quality standards, governance frameworks, audit requirements, and document management obligations are delivered accurately and on time to support operational transparency and decision-making.
• Provide leadership across procurement activities, vendor governance, subcontractor management, contract renewals, tender processes, and performance management programs, driving supplier performance to ensure contractual compliance, value-for-money outcomes, innovation, and continuous improvement.
• Deliver strong commercial outcomes through effective budget management, forecasting, accrual management, variance reporting, financial controls, and productivity initiatives, while leading monthly, quarterly, and annual business reviews presenting performance results, trends, risks, financial outcomes, savings initiatives, and improvement opportunities.
• Drive technology adoption, operational innovation, automation, data analytics, and workplace transformation initiatives while collaborating across Facilities Management, Projects, Workplace Experience, Engineering, Property, Sustainability, Procurement, and Corporate Functions to deliver integrated, value-added service outcomes.

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number LMREQ518411