Lead and manage all Housekeeping operations, including guestrooms, public areas, banquet cleanliness, linen and laundry services, uniforms, housekeeping stores, and florist operations.
Ensure all guestrooms, suites, public areas, banquet facilities, and back-of-house areas consistently meet Mövenpick and Accor brand standards with no compromise on cleanliness, presentation, and guest comfort.
Conduct regular inspections of guestrooms, public areas, banquet facilities, and floral displays to ensure exceptional quality and prompt corrective action.
Drive room readiness by working closely with Front Office, Engineering, and other operational departments to maximize room availability and guest satisfaction.
Establish and maintain effective cleaning standards, preventive maintenance follow-up, deep-cleaning programs, and quality assurance procedures.
Recruit, train, coach, and develop the Housekeeping team to deliver exceptional service and operational excellence.
Ensure all Housekeeping employees are well trained and audit-ready for Brand Standards, Quality Assurance, Health & Safety, Sustainability, and Food Safety audits.
Develop and maintain departmental standard operating procedures (SOPs) and ensure consistent compliance across all Housekeeping functions.
Monitor guest satisfaction scores, online reviews, and guest feedback, implementing continuous improvement initiatives to enhance the overall guest experience.
Maintain effective inventory control and establish par stock levels for linen, uniforms, guest amenities, and housekeeping supplies.
Ensure compliance with all hotel policies, health, safety, fire life safety, environmental, and sustainability standards.
Oversee pest control, lost and found procedures, linen quality, uniform standards, and housekeeping equipment maintenance.
Collaborate effectively with Front Office, Engineering, Food & Beverage, Security, People & Culture, and other departments to ensure seamless hotel operations.
Drive a culture of continuous improvement, accountability, teamwork, and service excellence throughout the department.
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