The People and Culture Manager (Learning & Development focused)supports the development and delivery of key People and Culture initiatives that strengthen colleague engagement, leadership development and service culture across the hotel. administration and delivery of key People & Culture programs. This role is responsible for designing, implementing and facilitating training programs that develop leadership capability, strengthen service Culture and support the professional growth of our colleagues.
Working closely with department leaders and the People and Culture team, this role ensures learning initiatives align with operational priorities, Fairmont brands standards and the unique spirit of hospitality in Hawaii. This position plays a key role in supporting colleague engagement and developing future leaders by equipping teams with the skills, knowledge, and confidence needed to deliver exceptional experiences for our guest and one another.
Salary range: $80,000 - $90,000
What you will be doing:
Learning & Training Programs:
- Design, implement and evaluate training programs for leaders and colleagues across all departments.
- Develop an annual Learning Journey aligned with the hotel priorities, brand initiatives and leadership development goals.
- Create and facilitate engaging training sessions including leadership development, service culture, compliance and professional skills.
New Colleague Orientation & On Boarding:
- Lead the hotel’s new colleague orientation program, ensuring colleagues are welcomed and introduced to the
the hotel’s culture. Responsible for the knowledge gain of the vision, mission, and values of Fairmont.
- Partner with department leaders to ensure effective functional on boarding and training plans for new colleagues.
- Oversee the Introductory period review process.
Leadership Development:
- Facilitate leadership development programs for supervisors, managers and emerging leaders.
- Coordinate career development initiatives to support internal growth.
- Provide coaching and guidance to leaders on communication, performance management and team development.
Service Culture and Guest experience:
- Reinforces Fairmont service standards and hospitality culture through training initiatives
- Partner with operational leaders to strengthen guest experience through learning initiatives.
- Support Service Culture recognition programs and actively participated in initiatives such as the Onipa’a Recognition Committee.
- Deliver all colleague trainings to include Fairmont Service Promise, Service Culture training etc.
Compliance & Required Training
- Ensure completion of required compliance training and safety training including harassment prevention and workplace safety programs.
- Maintain accurate records of all trainings, certification expirations, track completion through learning systems and metrics.
Learning Metrics, Reporting & Training Resources
- Track participation, completion rates and training effectiveness.
- Provide reporting and insights to P&C leadership to help identify training gaps and development opportunities.
- Support the management and organization of training materials, learning tools, and development resources used across the hotel.
- Evaluate training effectiveness through feedback and operational outcomes
- Identify training gaps and recommend development opportunities.
Collaboration & Colleague support
- Partner with department leaders to identify learning needs and development opportunities.
- Partner with People and Culture leadership talent development strategies.
- Maintain strong colleague relationships and provide coaching and support where needed.
- Coordinate leadership programs, mentorship opportunities, and career development initiatives.
- Provide timely, personalized, friendly and efficient service to our colleagues.
- Have full knowledge of all resort policies.
- Create an energetic and exciting learning culture for our colleagues.
- Maintain atmosphere of aloha spirit; be alert to all guests’ needs and requests.
- Ability to focus attention on colleague & guest needs, remaining calm and courteous at all times.
Management in Training program:
- Oversee and coordinate the hotel’s Inspire program ensuring participants receive structured learning.
- Partner with department leaders to develop meaningful rotations and mentorship opportunities and develop plans for participants.
- Monitor participant progress and provides feedback to ensure readiness for future leadership roles within the organization.
Succession Planning & Talent Development
- Partner with the Regional Director of P&C and department leaders to support succession planning and talent development initiatives across the hotel.
- Identify high -potential colleagues and support the development of individualized growth plans to prepare them for future leadership roles.
- Assist leaders in building development pathways for supervisors and managers to strengthen the hotels ‘s internal leadership pipeline.
Colleague Communication & Engagement
- Support the implementation and ongoing management of communication platform to enhance colleague communication and engagement.
- Ensure training schedules, learning opportunities, recognition programs, and key People & Culture updates are effectively communicated.
Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.