Every memorable Fairmont Golden Prague dining experience begins with an elevated, luxurious experience that incorporates exceptional service with outstanding food and beverage creations. It is through the vision of the Director Food & Beverage.
Reporting to the Director of Operations, the Director Food & Beverage is responsible for the overall success of our 6 outlets. The successful candidate must be the driver behind our food and beverage becoming the best place to eat and drink in town.
Responsibilities
- The mandate of the Director, Food & Beverage is to plan and direct the Hotel's food and beverage operations ensuring the balance between delivering excellent guest service, maximizing profitability and supporting the development of all colleagues to their highest potential.
- Assist in the preparation, presentation and subsequent achievement of the hotel's Business Plan, which includes the annual Operating Budget, Marketing & Sales Plan and Capital Budget as well as the Strategic Plan.
- Ensure the development and accuracy of monthly, quarterly and annual financial outlooks for the Food & Beverage outlets.
- Develop and deliver monthly financial outlooks for our outlets, analyse trends and develop strategies to maximize profitability.
- Coordinate the planning and implementation of Food & Beverage capital projects.
- Inspire, guide and develop F&B leaders and teams, fostering a culture of belonging, excellence, integrity, empathy, trust and respect.
- Increases level of guest satisfaction by delivering and improved product through colleague development and job engineering. Strong floor presence and visibility.
- Role models our service promises and Heartist culture, ensures all reporting departments have a keen focus on delivery of our service essentials.
- Ensure highest Guest Service Satisfaction results through monitoring and analysis of reports and Forbes and LQA standards, and implementation of appropriate action plans.
- Ensure full compliance to Hotel operating controls and seek innovative ways to improve performance on a regular basis.
- Develop menus, wine lists, promotions, specifications and standards for all food and beverage operations.
- Work with the food and beverage teams to develop signature services for each outlet.
- Lookout for food and beverage trends and implement the best of them to remain the leader of the industry.
- Seek opportunities to create awareness and positioning through community involvement and exposure in local media and local scene.
- Ensure the smooth operation and coordination of the food and beverage operating departments through their respective Department Heads.
Additional Responsibilities
- Drive revenues through installing a culture of upselling and revenue maximization, utilizing the tools available to the property to develop single server mentoring for revenue growth.
- Ensure a tight control of profitability of the division, through working closely with stakeholders to ensure the expenses are balanced with quality.
- Manage the workforce to assign manning as necessary, depending on in house demands.