Team Lead – Vendor Liaison Centre (VLC)

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities

To provide comprehensive support to the S&P Stakeholders/Clients on Account and to lead and supervise the VLC Support team within the S&P APAC function, in accordance with company policies, procedures and processes. Help achieve completion of the project globally. Developing and updating key tools and resources to support the business will add value and efficiency to JLL and its Clients

Team Lead will ensure that the following scope will be managed effectively by the team:

•              Vendor Queries (call and email) – including EFT and remittance advices for the VLC account and JDE and Corrigo invoice status.

•              Vendor Registration – submitting, amending and deactivating Australia vendor profiles.

•              Purchase Order – submitting PO requests with complete requirements (PORF, quotation and approval), PO prints to requestors, and producing the monthly Open PO report.

•              Processing Gross Receipting requests

•              Invoice Processing and Reconciliation – coordinating between vendors and the account team and validating invoice status and details in Corrigo and JDE.

Team Lead will ensure that the following scope will be managed effectively:

•              Conduct monthly and quarterly business reviews (MBRs and QBRs) with business partners, presenting performance against targets, key insights and improvement opportunities.

•              Ensure the team’s compliance with company policies, procedures, controls and agreed ways of working.

•              Manage the team’s commitments to the account, including service level agreements (SLAs) and agreed deliverables, ensuring these are consistently met.

•              Monitor, manage and report on team performance, productivity and quality, identifying and actioning areas for improvement.

•              Identify and escalate priority issues, follow-up where necessary.

•              Support ad-hoc projects.

•              Build and maintain effective relationships with business partners, account leads and key internal and external stakeholders.

•              Provide guidance, coaching and day-to-day supervision to team members, managing prioritization and workload to meet client time frames.

Performance objectives

Leadership:

·        Leads by example

·        Demonstrated rapid “get going” capability

·        Capacity to achieve results within tight resource availability

·        Team player with the confidence to constructively challenge the status quo

Personal Effectiveness:

·        Sets targets for self, and monitors and manages own performance with the guidance from their direct supervisor

·        Monitors progress against own performance measures and achieves results with regular consultation from their direct supervisor

Decision Making:

·        Makes suggestions for solutions that resolve problems or improve operations

·        Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor

Relationship Building:

·        Conducts open, collaborative relations with superiors, peers & clients

·        Gains respect of JLL people and clients

·        Ability to manage and see links across a diverse range of activities

Communication:

·        Communicates effectively with superiors, peers and clients

·        Listens effectively and communicates through actions and example

·        Strong communications and relationship skills with the ability to relate to, understand and command respect from subject matter experts

·        Well-developed internal consulting skills, displaying strong analytical thinking, problem solving, and negotiation ability

Key Skills

• Proven work experience as a team leader or supervisor
• In-depth knowledge of vendor management and finance support function
• Excellent communicator, Decision making skills and good presentation skills
• Proficient in MS Office skills, highly skilled in MS Excel, analytical and reporting skills

Sounds like you? To apply, you need to have:

• Relevant work experience with exposure in procurement and finance will be highly regarded.
• Proven experience leading or supervising a team, with in-depth knowledge of performance metrics and the ability to manage a diverse range of service providers, client representatives and business stakeholders.
• Background in vendor or customer support handling both call and email requests, with strong data accuracy, reporting and MS Excel skills.
• Excellent verbal and written skills with the ability to communicate at all levels within the organization
• Demonstrated ability to work in a multi-disciplinary team
• Relationship builder both externally & internally
• Ability to manage and prioritize multiple projects with competing timelines
• Demonstrates a sense of urgency in completing objectives on time
• Flexible attitude, team leader, detail-oriented

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.

Apply today!

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.