Hourly Rate: $29.38
As a Concierge, you will be connecting guests to the best their destination hast to offer – whether it’s beaches, restaurants or cultural experiences. You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure are guests feel valued.
- Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times
- Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis
- Able to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests
- Developing and maintaining contacts and professional working relationships with counter parts in other Fairmont properties, the Maui community and hospitality service providers in our area
- Must be able to adhere to the State of Hawaii food handling safety standards
- Actively participate in monthly departmental sales promotions
- Organize time so all work is completed according to shift demand
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
- Focus attention on guest needs, remaining calm and courteous at all times
- Be knowledgeable of the island, our resort, resort venue menu and resort offerings in order to be our guests’ trusted guide
Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.