Hourly Rate: $31.78
Shifts: includes PM / Overnight shifts
Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include, but are not limited to the Front Desk and the following:
- Greet, check in and settle guest accounts while adhering to all service standards
- Assist guest regarding resort facilities in an informative and helpful way.
- Able to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests.
- Serve as a sales agent promoting and up-selling accommodations and resort services.
- Communicate internal and external guest requests via applicable resort software
- Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a bank
- Ensure that overall cleanliness and maintenance of our lobby exceeds expectations.
- Familiarize yourself with group resumes ensuring all details of incoming and outgoing groups are executed.
- Coverage of overnight shifts and duties as assigned.
- Actively participate in monthly departmental sales promotions.
- Organize time so all work is completed according to shift demand
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
- Focus attention on guest needs, remaining calm and courteous at all times
- Be knowledgeable of the island, our resort and resort offerings in order to be our guests’ trusted guide
Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.