Care Scheduling Administrator

Company Description

Home Instead is a leading provider of high-quality, relationship-led care for older people, supporting them to live independently in the comfort of their own homes. With a strong focus on companionship and person-centred support, we offer minimum one-hour visits, allowing time to truly get to know our clients and provide unhurried, meaningful care. Our award-winning training ensures our Care Professionals are equipped with the skills and confidence to deliver exceptional support. We are proud of our outstanding reputation and take great care in matching our Care Professionals with clients based on shared interests and personalities, helping to build genuine relationships and trust. This approach enables us to deliver truly personalised care that enhances the quality of life for those we support.

Job Description

Are you highly organised, proactive, and passionate about making a difference behind the scenes? We are looking for a Care Scheduling Administrator to join our friendly and dedicated team. This is a key role within the office, ensuring our clients receive consistent, high-quality care through effective scheduling and coordination of our Care Professionals. You will be responsible for creating and managing care schedules, responding to changes, and ensuring continuity of care, all while supporting both clients and Care Professionals. You will also be part of out on call rotation which consists of one weekday evening and two in four weekends that entails supporting with incoming and outgoing phone calls, scheduling call changes and covering care support calls when needed.

Key Responsibilities

• Create and manage care schedules to ensure consistency and continuity for clients
• Match Care Professionals to clients based on needs, location, and compatibility
• Respond promptly to changes such as sickness, emergencies, or new care packages
• Maintain accurate and up-to-date records using care management systems 
• Communicate effectively with Care Professionals, clients, and the office team
• Support the coordination of new client start-ups and ongoing care reviews
• Work closely with recruitment to ensure adequate staffing levels
• Participate in the on-call rotations where required
• Support with emergency cover for client calls

Qualifications

Care Experience and experience with scheduling

Requirements

• Previous experience in a care, scheduling, coordination, or administrative role
• Strong organisational skills with the ability to prioritise and multitask
• Excellent communication and interpersonal skills
• Confident using IT systems and scheduling software
• Ability to remain calm and solution-focused under pressure
• A genuine passion for delivering high-quality care