Take care of the little things and the big things where Conference Services & Catering (CSC) is involved. Your organizational skills and attention to detail will be well-utilized as you assist the Director of Conference Services & Catering with the daily administrative tasks for the department.
Hourly Rate: $31.00
- Act as departmental liaison with internal & external customers, in absence of Managers or Director
- Assist callers regarding inquiries and change requests
- Effectively respond to general inquiries and direct/handle them appropriately
- General Document production and distribution; to include but not limited to – contracts, amenity requests, turnover letters, BEO’s, pre-convention booklets, group resumes and daily event reports
- General activities; to include but not limited to – processing deposit checks, faxing and retrieving departmental documents, mailing outbound materials, checking inbound mailboxes, monitoring VIPs, implementing cut off dates, mail runs and creating booking files and purchase orders
- Organize catering and/or convention booking files from date of departure, and maintain accurate activities within files consistently.
- Assist CSC Managers in obtaining/confirming event-related information (to include, but not limited to meeting specifications, audio visual needs, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders and floorplans to all operating partners accurately, and in a timely manner.
- Handle internal events and block space efficiently, to allow for revenue generation maximization while addressing internal needs
- Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
- Update menus in Opera System as needed.
- Generate and distribute internal reports via email.
- Generate amenity and service requests; create amenity cards.
- Prepare deposit invoice for clients and obtain managers approval
- Manage function room keys for Meeting Planner. Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner.
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests; be alert to all guests’ needs and requests
Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.