The Multi Hotel Front Office Manager is responsible for the day to day hotel front office operations at both the Novotel and ibis Southampton.
This includes but is not limited to:
- Recruiting, training and maintaining a team to work across both hotels
- Generating the rota for the teams in line with the hotel budgets and forecasts
- Delivering amazing guest experience 24 hours a day
- Driving the Accor Live Limitless membership to all guests
- Dealing with all guest feedback, both directly at the hotel, and via online channels etc
- Maximising hotel occupancy and opportunities for upselling both the accommodation and food and beverage outlets in the hotels