Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
Liaise closely with other relevant departments to ensure that guests requests and needs are met.
Update and maintain repeat guest history system.
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
Handle guests’ complaints and comments tactfully and efficiently.
Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.

Guest Relations Officer - Chinese Speaking

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